The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

Number of days before the holiday when cancelled                 % Refund

More than 30 days                                                                     100% of the booking cost refunded

15 to 29 days                                                                                       50% refunded
5 to 14 days                                                                                          25% refunded
0 to 4 days                                                                                             No refund

If we are successful in getting a replacement booking, we will refund the total amount paid less a 5% booking fee and any difference in price between your original and the replacement booking.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

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